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Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!
About the Role:
We are looking for a rockstar Culinary Partner Support Representative with customer support and culinary and/or beverage experience to join our team.
Responsibilities Include:
• Assist the partners on Cozymeal, from chefs to sommeliers to food tour guides, with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
• Provide support to partners and respond to inquiries through multiple channels including phone, Skype and email, in line with company standards for communication
• Conduct analysis on an on-going basis for key areas within the partner community and report findings internally
• Assist in the development of menus, new experiences and market launches
• Involvement in weekly company and team meetings
• Help with administrative tasks
• Assist our sister company as needed, which features various experiences from photography to art to dance classes
Requirements Include:
• 3+ years of experience in a customer service role
• 3+ years of culinary and/or beverage experience
• Experience in wine, beer or mixology a plus
• Excellent verbal and written communication skills
• Strong data analysis skills
• Ability to be resourceful and responsive
• Possess an interest in technology; online marketplace experience strongly preferred
• Working efficiently in a home office environment
• Proficient in Google suite and Excel
What We Offer:
• Work anywhere in the US (we are 100% remote team)
• Competitive pay
